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What customer support tickets reveal about your content gaps

by Thru Content staff | Oct 1, 2026

Recurring support questions can show where buyers and customers needed an explanation earlier. Here’s how marketing can find those patterns and decide what to do with them.   Imagine a simple scenario: a customer tries to bring a second business unit onto a...

What does customer evidence actually prove?

by Thru Content staff | Sep 2, 2026

Replacing the Funnel With a Flywheel Doesn’t Fix the Real Problem

by Thru Content staff | Aug 28, 2026

Marketing has spent years trying to fix the funnel. The criticism is familiar: Buyers don’t move neatly from awareness to consideration to decision. They jump around, disappear, talk to peers, read reviews, use search and AI, return weeks later, and involve people who...

What Buyer-Sourced Messaging Actually Looks Like on the Page

by Thru Content staff | Aug 22, 2026

Most explanations of “buyer-driven content” stop at the absolute basics. “Talk to your buyers.” “Use their language.” “Build from real conversations.” Nobody argues with any of that, and almost nobody can show you what it changes about the actual...

Why Deals Stall Late Even When You’re Producing Plenty

by Thru Content staff | Aug 19, 2026

Some stalled deals are easy to explain. The budget disappears, the champion left, or a competitor came in cheaper. Others are harder to diagnose, especially when early conversations went well, the champion stayed engaged, and sales received everything it asked for....
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